Shipping
Return Policy
WHERE WE SHIP
We currently ship to Luxembourg, France, Belgium, Germany, the Netherlands, Portugal, Italy, Spain and Austria.
PROCESSING AND DELIVERY TIMES
All orders are processed within 1-2 business days. You’ll receive a confirmation email once your order has been shipped.
Estimated Delivery Times:
Luxembourg: 1-3 business days
France, Belgium, Germany, Netherlands, Portugal, Italy, Spain and Austria: 3-7 business days
Please note: Delivery times may vary due to postal delays, holidays, or unforeseen circumstances.
SHIPPING RATES
Our shipping costs are based on Post Luxembourg's 2025 rates:
Luxembourg | Standard:
0 kg - 2 kg : 3.85€
2 kg - 10 kg : 5.77€
10 kg - 30 kg : 15.38€
France, Belgium, Germany, Netherlands, Portugal :
0 kg - 2 kg : 9.74€
2 kg - 10 kg : 16.24€
10 kg - 30 kg : 32.48€
Italy, Spain :
0 kg - 2 kg : 12.99€
2 kg - 10 kg : 36.54€
10 kg - 30 kg : 60.90€
Austria:
Flat fee: 16€
Per supplementary item: 3€
TRACKING YOUR ORDER
Once your order has shipped, you’ll receive a tracking number via email. You can track your package through POST Luxembourg’s website.
CUSTOMS & DUTIES
For orders outside Luxembourg, customs duties and taxes may apply, depending on your country’s regulations. These are the responsibility of the buyer.
Lost or Delayed Packages
If your order hasn’t arrived within the estimated time frame, please contact us at buonitalianfashion@gmail.com with your order number, and we’ll be happy to assist you.
ELIGIBILITY FOR RETURNS
We want you to love your purchase! If you're not completely satisfied, you can return or exchange eligible items under the following conditions:
✔ Items must be returned within 14 days of receiving your order.
✔ Items must be unused, unworn, and in original condition with tags attached.
✔ Items must be returned in their original packaging (if applicable).
✔ Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items:
Accessories (e.g., jewellery, hats, scarves) for hygiene reasons
Sale or discounted items (final sale)
Items showing signs of wear, damage, or alteration
HOW TO RETURN
Contact Us at buonitalianfashion@gmail.com within 14 days of receiving your order to request a return authorisation.
We’ll provide return instructions, including the return shipping address.
Send the item(s) back using a trackable shipping method. Return shipping costs are the customer’s responsibility.
Once received and inspected, we will process your refund or exchange within 5-7 business days.
Refunds: Issued to the original payment method. Shipping fees are non-refundable.
Exchanges: If you’d like a different size or item, let us know—we’ll do our best to accommodate you!
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We’ll make it right at no extra cost!
QUESTIONS?
Need help? Email us at buonitalianfashion@gmail.com, and we’ll be happy to assist you!