Terms & Conditions

 

Last updated: 03.05.2025

Welcome to Buon Italian Fashion’s online store. These Terms & Conditions apply to all purchases made through our website and to communications and sales made via Instagram or Telegram. By placing an order, you agree to the terms outlined below.

1. COMPANY DETAILS

This website is operated by Buon Italian Fashion, located at:
30, Grand Rue, L-9240 Diekirch, Luxembourg
Email: buonitalianfashion@gmail.com

2. PRODUCTS & AVAILABILITY

All items listed on our website are subject to availability. While we do our best to keep inventory accurate, an item may sell out before we update the site. If a product is no longer available after your purchase, we will contact you and issue a full refund.

3. PRICING & PAYMENT

  • All prices are in Euro (€) and include VAT (if applicable).

  • We reserve the right to change prices at any time without prior notice.

  • Accepted payment methods include Visa, MasterCard, Apple Pay, Google Pay, processed securely via Stripe, and PayPal.

  • Gift cards may be ordered via Instagram or Telegram, but are not yet available on our website.

4. SHIPPING & DELIVERY

  • We ship to Luxembourg, France, Belgium, Germany, Italy, the Netherlands, Portugal, Spain, and Austria.

  • Orders are processed within 1–2 business days.

  • Estimated delivery times are listed on our Delivery page.

  • You may also collect your order in-store at no extra cost or request same-day home delivery in Luxembourg for orders over €300 (placed before 5 PM).

5. ORDER CHANGES & CANCELLATIONS

  • We start processing your order as soon as it’s placed.

  • If you need to make changes or cancel your order, please contact us within 1 hour of ordering.

  • If your order has already been processed or shipped, changes or cancellations will not be possible.

  • You may return your order in line with our return policy which is listed on our Return & Refund page.

6. RETURNS & REFUNDS

  • Returns are accepted on full-priced items within 14 days of receipt.

  • Items must be clean, unworn, and have all original tags attached.

  • Returns can be made via post or in-store.

  • Shoes must be returned in their original boxes.

  • Accessories, such as jewellery, hats, and scarves, as well as sale or discounted items, are non-refundable.

  • Refunds will be processed within 5–7 business days after the item is received and approved.

  • For more information, visit our Return & Refund Policy.

7. FAULTY OR INCORRECT ITEMS

If you receive a faulty or incorrect item, please email us at buonitalianfashion@gmail.com with photos within 48 hours of delivery. We will replace the item or issue a refund at no extra cost to you.

8. INTELLECTUAL PROPERTY

All content on this website (including images, product descriptions, logos, and designs) is the property of Buon Italian Fashion and may not be copied, reproduced, or used without written permission.

9. DISCOUNT CODES

  • Discount codes must be entered at checkout before completing your order.

  • Codes must be used exactly as received, respecting capitalisation and spelling.

  • Discounts cannot be applied retroactively or combined, unless stated otherwise.

  • Each code may have specific terms - please refer to those, when using a code.

10. LIMITATION OF LIABILITY

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or purchase of our products. We aim to ensure our product information is accurate, but cannot guarantee it is free of errors.

11. PRIVACY POLICY

We value your privacy. Please review our Privacy Policy to understand how we collect, use, and store your information.

12. GOVERNING LAW

These terms are governed by the laws of the Grand Duchy of Luxembourg. Any disputes will be subject to the exclusive jurisdiction of Luxembourg courts.

Need help?
Contact us anytime at buonitalianfashion@gmail.com